Your Rights and Responsibilities
Important information for a successful move with Worry Free Moving
VALUATION OPTIONS
Basic Coverage
- Released Value Protection
- $0.60 per pound per article
- No additional cost
- Minimal protection
- Example: 10lb item = $6 coverage
Full Value Protection
- Complete item coverage
- Repair, replace, or cash settlement
- Additional cost applies
- Must declare item values
- Deductible options available
SERVICE TERMS
- Hourly rates for local moves
- 14% fuel surcharge applies
- Special pricing over 250 miles
- Payment: Cards, Cashier's Checks, Cash
- Payment due upon completion
CLAIMS PROCESS
- Report damage before crew leaves
- 30-day claim filing deadline
- Written documentation required
- Photos of damage needed
- Coverage based on selected protection
CUSTOMER RESPONSIBILITIES
Before Moving Day
- Clear all pathways
- Disconnect electronics
- Drain fuel from equipment
- Secure valuable items
- Prepare payment method
During the Move
- Be present or have representative
- Inspect items during handling
- Report concerns immediately
- Maintain clear access
- Direct furniture placement